Banned Services

  • Spamming
  • Mass mailing
  • DoS, hacking or other attacks
  • Distribution of malware and viruses
  • Hosted phishing sites
  • Port scanning
  • Cryptocurrencies
  • Data mining (I/O usage)
  • Nested virtualization
  • Game Servers
  • Tor nodes of any kind
  • Any material or activities which are illegal in New Zealand or the location of the given server

In a case the breach any of these terms, service will be terminated and no refund given.

Resource Abuse

Zappie Host LLC does not permit of activities, that consume enough system resources that will yield in negative affects on other clients. This consists, but not limited to, constant CPU or disk I/O abuse.

Backups / Disaster Recovery

Zappie Host LLC processes weekly backups of all VPS services, however, its strongly advised for all clients to do their own backups.

Refunds

If for any reason a client is unhappy with any of the Zappie Host LLC services, the client is entitled for a no questions asked, money back refund within the first 5 days of service purchase To apply for a full refund within the refund period, the client must open a support ticket with the Zappie Host Billing Department.

If the services were terminated for abuse or voiding the Zappie Host LLC Terms of Service, no refunds will be given (even if the service is within the 5 day period).

DMCA / Copyright

In the case where Zappie Host LLC receives a valid copyright complaint, Zappie Host LLC will make their best efforts to get in touch with the client and forward the complaint directly to them.

Zappie Host LLC expects the clients to deal with any DMCA/Copyright abuse complaints directly with the original senders.

Payments

All payments should be made before or on the invoice due date.
Zappie Host LLC provides a 4 day grace period after the invoice is due, where the service will remaining in a functional state.
If no payment is received after the grace period, the service will be suspended.
Services will be terminated and data removed on the 14 day after the due date of the invoice if no payment has been made.

If an invoice is paid late, no extra fees will be incurred, however, the original billing date carries on and does not adjust.

Charge backs

In case of a charge back, Zappie Host LLC will be make their best efforts to get in touch with the respective client to resolve the potential issues at hand.
If the client does not make any attempts to communicate back with Zappie Host LLC, and charge back gets processed, the service at hand will be immediately terminated and data removed.

Extra

If you do not understand any of the above terms, please get in touch with us and we will do our best to try answer any questions.